Android

Billing & Subscription
How can I change my payment method?
Unfortunately, currently, it’s not possible to change the payment method that is linked to your subscription. However, we’re always happy to find a wo...
How can I cancel the subscription?
There are currently two ways to cancel a subscription: Contact our support team via the Contact Form . Cancel directly in your web version user accou...
How can I change my subscription period?
At the moment, switching between plans isn’t possible. However, we’re pleased to offer an alternative solution: you can convert your current subscript...
Is my subscription auto-renewable? Can I purchase a program for a single period of use?
Subscriptions are auto-renewable by default. Once you proceed with a purchase, you select a specific period for the renewal of your subscription, and ...
It looks like I was charged twice for the same/different plans, what do I do now?
If you accidentally purchased a plan twice, on the website and via Google Play, please contact our support team via the Contact Form with confirma...
Can I pause or postpone my subscription?
You can pause your subscription for one month in your web user account. Please follow the instructions below: 1. Open this link ; 2. Enter the email...
How can I get a refund?
First, make sure to visit the Refund Policy page to see whether your case meets the refund criteria. If you believe your case is eligible for a refu...
App's features & Workouts
I want to enable/disable notifications from application.
Here are the instructions on how to set notification preferences: To turn notifications on or off , go to the settings on your device > tap “Apps” > c...
How does the program work?
When you sign up, you fill in specific parameters, such as your goal, fitness level, weight, target weight, age, physical activity level, and availabl...
What is my meal plan? Can I change the meals that are offered in my plan?
The meal plan you see inside the app is created based on your parameters and goals. However, it is a simple menu to meet your body’s personal needs fo...
Where is my personalized plan?
The “Plan” tab in your account includes activities that were generated based on the information you filled in during the onboarding procedure. This is...
How can I change my height/weight/units/email?
You can change parameters like height, weight, units, and email by following these instructions: 1. Go to the 'Settings' section; 2. Click on 'Persona...
Are my subscription and the plan in the application connected?
The number of days in your progress bar and the duration of your subscription aren't connected. As long as you have an active subscription you'll be p...
Can I change my training goal?
You can change your training goal by choosing one of two options: weight loss or muscle gain. To do that, please follow these steps:  1. Open the ‘Pla...
How do I change my workout schedule?
Your workout schedule is flexible and you can adjust it to your lifestyle. To modify your workout schedule, please follow these steps:  1. Open the ‘P...
What are Challenges?
We've recently added the 'Challenges' tab, a new feature designed to enhance your workout experience with a more personalized approach. It offers 16 d...
What is the workout creator? How does it work?
In the 'Workout Creator' tab, you choose the type of workout : Home or Gym. Next, select the equipment you wish to use. The final step is to set the ...
How can I change my equipment?
You can select your preferred equipment preset by tapping the settings icon in the top right corner of the screen.  There you can choose from popular ...