What should I do if the video keeps freezing, won’t load, the workout won’t start?
Edited
Here’s what you can do to resolve the issue:
Check your Internet connection. If you're on a cellular connection, try switching to Wi-Fi for a more stable connection.
Clear your video cache. Go to ‘Settings’, open ‘Personal Details’, and click on ‘Clear video cache’. Here’s a screenshot for reference:
If clearing the cache doesn’t work, try these steps:
Uninstall and reinstall the app.
Launch the app and tap 'Already have an account' on the main screen.
Enter your account email and the security code sent to this address.
If the issue persists or you need further assistance, feel free to reach out to our support team via the Contact Form.